Returns and exchanges

Ordered the wrong part, or changed your mind? You have 60 days to send it back. Here's how returns, exchanges and warranty claims work.

  • Time to return 60 days From your purchase date, for a refund or an exchange.
  • Condition Unused In its original packaging, never installed.
  • Restocking fee 15% Taken off every refund. None on exchanges, and waived if we made the mistake.
  • Return shipping Paid by you Including any duty and tax. If we made the mistake, we pay it.

How to return an item

  1. Send us a return request

    Fill in our return request form with your order number and the item you want to send back.

    Request a return

  2. Wait for our approval

    We reply to approve your return. Please don't ship anything until you have our reply.

  3. Drop it off or ship it back

    Pack the item in its original packaging. Bring it to our Markham shop during opening hours, or ship it with a carrier that gives you a tracking number. We can't accept collect-on-delivery (C.O.D.) parcels. Our address:

    Lockdown Security
    155 McIntosh Drive, Unit 6
    Markham, ON L3R 0N6
    Canada

  4. Get your refund

    Once it arrives and we've checked it, we refund your original payment method, minus the 15% restocking fee. The original shipping charge and any import duties aren't refunded.

Wrong item, defective out of the box, or damaged in shipping? That's on us. There's no restocking fee and we pay the return shipping. Contact us before you send anything and we'll arrange it.

What can't be returned

  • Remote starter modules once they've been flashed to a vehicle
  • Key fobs once they've been programmed
  • Harnesses that have been cut or installed
  • Installation labour
  • Special-order items
  • Clearance and final sale items
  • Anything that has been used, installed, broken or altered

Most remote starter kits are flashed to your vehicle before they leave our shop, so make sure you've picked the right kit before you order. Not sure? Call us first. If a product you've installed has stopped working, that's a warranty claim, not a return. See how warranty works.

Exchanges

Exchange an item for any reason within 60 days of purchase, as long as it's unused and in its original packaging. There's no restocking fee on exchanges. Ordered the wrong part for your vehicle? This is how you get the right one.

You pay the freight to send it back, including any duty and tax, unless we made the mistake. Products that have been used, installed, broken or altered can't be exchanged.

Request an exchange

Warranty

Every product carries its manufacturer's warranty, starting on your purchase date. How long it lasts depends on the product. If something stops working, contact us with your order number and a short description of the problem, and we'll tell you what to do next.

You pay the freight to send a warranty item back to us, including any duty and tax.

Installed by our team? Our labour is covered for life. If a problem comes from our installation, we fix it.

Start a warranty claim

Common questions

How long do I have to return something?

60 days from your purchase date, for a refund or an exchange. The item has to be unused and in its original packaging.

Is there a restocking fee?

Yes, 15% on every return. There's no fee on exchanges, and we waive it if we sent the wrong item, or it was defective out of the box or damaged in shipping.

Do you refund the shipping?

No. The original shipping charge isn't refundable, and you pay to send the item back, including any duty and tax. If we made the mistake, we pay the return shipping.

Can I return a remote starter?

Only if it hasn't been flashed to a vehicle. Most remote starter kits are flashed to your vehicle before they leave our shop, and a flashed module can't be returned. The same goes for programmed key fobs and harnesses that have been cut or installed. Not sure which kit you need? Call us before you order.

Can I return something after it's been installed?

No. Products that have been used, installed, broken or altered can't be returned or exchanged, and installation labour isn't refundable. If an installed product has stopped working, that's a warranty claim. See how warranty works.

Can I return a special-order, clearance or final sale item?

No. Special-order, clearance and final sale items can't be returned.

Can I exchange an item instead?

Yes, for any reason within 60 days of purchase, as long as it's unused and in its original packaging. There's no restocking fee on exchanges.

Can I drop off my return at your shop?

Yes. Once we've approved your return, bring it to 155 McIntosh Drive, Unit 6, Markham during opening hours. Bring your order number.

My order arrived damaged. What should I do?

Keep the box and packing material, take photos of the damage, and contact us with your order number before sending anything back. There's no restocking fee, and we pay the return shipping.

I'm in the US. Are import duties refunded?

No. Import duties and taxes paid on your order aren't refundable, and any duty or tax on the return shipment is yours to pay.

What does the lifetime installation warranty cover?

Our labour. If a problem ever comes from our installation, we fix it. The products themselves are covered by their manufacturer's warranty.

How do I get my money back?

Once your return arrives and we've checked it, we refund your original payment method, minus the 15% restocking fee.

Questions about a return?

Talk to our team in Markham, Ontario.

1-866-824-4118

sales@lockdownsecurity.ca

Monday 9am to 5pm
Tuesday to Saturday 9am to 6pm

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