Pricing and price match

Found the same item for less at another Canadian store? We'll match it. Here's how price matching works, what happens if we lower a price after you buy, and how currency, taxes and duties are handled.

Price match Yes Identical item, new and in stock at a Canadian retailer. We compare delivered prices.
Price protection7 days If we lower our listed price after you buy, we refund the difference when you ask.
Currency CAD Our prices are set in Canadian dollars. Tax is calculated at checkout.
Installation labour Not matched Installation labour, and products that include installation, aren't price matched.

How price matching works

We match

The identical brand and model number
A new item, in stock at the other retailer
Sold and shipped by a Canadian retailer, priced in Canadian dollars
A price we can verify from a link, ad or flyer
The delivered price, so the other retailer's shipping charge counts

We don't match

Third-party sellers on online marketplaces
Auctions and classified ads, like Kijiji or Facebook Marketplace
Clearance, open-box, refurbished or used items
Limited-quantity doorcrashers
Membership or warehouse-club pricing
Bundles and free-gift offers
Obvious pricing errors
Special-order items
Prices from stores outside Canada
Installation labour, or products whose price includes installation

We match before you buy. If another retailer lowers its price after your purchase, that isn't covered.

How to ask for a price match

Find the lower price

Check that it's the same brand and model number, new, and in stock at a Canadian retailer.
Send us the proof

Send a link to the item on the retailer's website, or a clear photo or screenshot of their ad or flyer. It needs to show the retailer, the model number, the price and the date.
Request a price match
We check it

We confirm the item is identical, in stock and priced as shown, including the retailer's shipping charge. If we can't verify the price, we can't match it.
Buy at the matched price

Ordering online? We send you a secure invoice at the matched price, and you pay through our checkout. In our Markham shop, we match it at the counter.

If we lower our price after you buy

If we lower the listed price of the item you bought within 7 days of your purchase, we'll refund the difference to your original payment method.

We don't adjust orders automatically. Contact us with your order number within 7 days of buying and we'll take care of it. One adjustment per item.

Not covered

Discount codes
Clearance, open-box and doorcrasher prices
Bundles and free-gift offers
Installation labour

Currency, taxes and duties

Our prices are set in Canadian dollars. Shopping from outside Canada? We show prices converted to your currency at the current exchange rate, so a converted price can change from day to day even when our Canadian price hasn't.

Sales tax is calculated at checkout, based on where your order is going. For US orders, import duties and taxes are also added at checkout. We don't control those charges.

Shipping and duties

Why some products have no price

A few manufacturers don't allow their prices to be published online. Those products show a way to contact us instead of a price. Call or email and we'll give you a price directly.

It's also why we don't carry the Compustar PRO line: its Canadian distributor doesn't allow online pricing, and our shop and website share the same prices.

Why we don't sell Compustar PRO

Pricing errors

We check our prices, but mistakes happen. If an item is listed at the wrong price, we can correct the price or cancel the order, even after you've placed it. We'll let you know either way, and if we cancel, you get a full refund to your original payment method.

We don't use automatic repricing. Our prices change only when we change them.

Common questions

Do you price match?

Yes. If a Canadian retailer has the identical item, new and in stock, for a lower delivered price, we'll match it before you buy. See what qualifies.

What proof do you need?

A link to the item on the retailer's website, or a clear photo or screenshot of their ad or flyer showing the retailer, the model number, the price and the date. If we can't verify the price, we can't match it.

Do you price match installation?

No. We don't price match installation labour, or products whose price includes installation.

Do you match marketplace sellers or classified ads?

No. We don't match third-party sellers on online marketplaces, auction listings, or classified ads like Kijiji and Facebook Marketplace.

Do you match clearance, open-box or doorcrasher prices?

No. Clearance, open-box, refurbished and limited-quantity doorcrasher prices aren't matched, and neither are bundles or free-gift offers.

Do you match US prices or other currencies?

No. We only match prices from Canadian retailers, in Canadian dollars.

Can I get a price match after I've bought?

No. Price matching happens before you buy, so a competitor lowering its price after your purchase isn't covered.

I bought something and now it's on sale. Can I get the difference?

Yes, if we lowered the listed price within 7 days of your purchase. Contact us with your order number and we'll refund the difference to your original payment method. Discount codes, clearance and doorcrasher prices don't count.

Can I get a price match in your shop?

Yes, the same rules apply. Bring the link or the ad to our Markham shop and we'll match it at the counter.

Do your prices change automatically?

No. We set our prices ourselves and don't use automatic repricing, so they change only when we change them. If you're shopping in another currency, the converted price moves with the exchange rate.

Why is there no price on some products?

Some manufacturers don't allow their prices to be published online. Contact us and we'll give you a price directly.

What happens if a price on your site is wrong?

We can correct the price or cancel the order, even after you've placed it. We'll let you know either way, and if we cancel, you get a full refund.

Found it for less?

Send us the link or a photo of the ad and we'll check it.

1-866-824-4118

sales@lockdownsecurity.ca

Monday 9am to 5pm
Tuesday to Saturday 9am to 6pm

Request a price match Support hub