I purchased a mirror dash camera, rear camera, and parking monitoring unit online and had it installed at Lockdown Security last week. I’ve had similar systems installed from another place before, but Lockdown Security easily beat that experience, in fact, the team here exceeded all my expectations.
Booking the system was easy through their website. A human representative replied within the same business day, and I was quickly booked in on my desired dates.
When I arrived for my appointment, I was impressed by the cleanliness of the storefront and garages. I’d likely have scheduled a consultation based on their recommendations if I’d known they carried other products. Regardless, they were able to complete the installation.
While waiting in the store front, the technician came from the garage and invited me to see the setup he’d done. He wanted me to check it out just in case my vehicle’s camera setup interfered with the front mirror’s view. I mentioned this issue when I arrived, and I’m glad the technician who hadn’t met me yet took my concerns seriously. There was no pressure to proceed; he genuinely wanted my feedback, which was better than I expected. I didn’t have this camera bulk issue in my older car; it’s just how some vehicles are set up. I was happy to preview the setup before the full installation.
After a short wait, the car was ready on time. The technician guided me through the accompanying app for the device, ensuring I downloaded it, connected to the system, and understood how to navigate its quirks. His experience was evident, and he even addressed my concerns about tackling things later at home - which I would likely put off until much later or not even registering the device. He made sure I registered the device, learned how to make the proper connections, use the app, access files, and manage Bluetooth and CarPlay connections to my car. Everything was paired up correctly. I trusted his explanations and the thorough walk-through without any rush at all.
I highly recommend the team at Lockdown Security, especially the technician who worked on my car. His patience, guidance, and exceptional customer service exceeded all expectations! I truly appreciated his effort in ensuring everything was set up properly and that I understood how to navigate the system and app.
Thank you for your wonderful, non-rushed, and professional attitude. I’m confident in the team and would happily recommend them to family and friends. The set up was brilliant!
